What are "Factory-Reconditioned" products?
Customers return products for many reasons: a customer may change his or her mind, not like the product, or have difficulty operating it. Whether it is returned a month later or only the very next day, such an item must be identified as reconditioned or refurbished to be resold.
Open Box As the name implies, this refers to a product that someone bought but merely "opened the box".
Customer Returns This refers to products that the customer opened and may have briefly used, and as a result, the product may show a small amount of wear and tear.
How are products reconditioned? Every product targeted for reconditioning must pass a thorough examination. After repairing any defect and sanitizing when necessary, the product is repackaged either by the original manufacturer or a reputable professional outside firm may perform the reconditioning, returning the products to like-new or almost new condition.
How do I identify Factory-Reconditioned products? We note these products on our site with (R) next to the model number.
Will "Factory-Reconditioned" products come in different packaging?
- By law, product packaging must state if an item is factory-reconditioned.
- Packaging and terminology differs slightly with each retailer.
- Some items will arrive in a regular retail box with a sticker indicating that it's reconditioned, refurbished, or factory serviced. Some items come repackaged in a plain brown or white box.
- Enclosed manuals may refer to accessories (camera cases, straps, for example.) that are not included with the reconditioned product.
- Be sure read over the product information page for a list of included accessories.
What makes a "Factory-Reconditioned" item such an excellent purchase?
- Factory-reconditioned products maintain high quality standards.
- Each item is checked at least twice for proper working condition and quality.
- The price you pay for a reconditioned item is much lower than at retail.
- Carry manufacture warranty and support.
